Return Policy

At CustomPanties.com, customer satisfaction is always our top priority.
Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, contact us to see if we can fix the problem.
Since Panties are customized we do not accept returns, unless we make a mistake on your order. We do not accept returns or exchanges for wrong sizing.
  
HOW TO REACH US
Go to our Support Center and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
 
OUR SOLUTIONS:
 
Our Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when CustomPanties.com is responsible for shipping the wrong item/ size.   
 



 

RETURN ADDRESS
 
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response within 48 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
 
ADDITIONAL NOTES ABOUT WARRANTY
 
1. All returns must first be approved by our customer service team; We do not accept returned items that have been sent back without proper returns requests.
2. All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
3. If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
NOTE: We do not accept returns on intimates unless a customer received a wrong item or the item was faulty.
 
COMPENSATION TIME-FRAME
We will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: 2-3 business days